Cask EPS LLC
Shipping Policy
How we process, ship and deliver your wine and whiskey orders within the continental United States.
Last updated: October 23, 2026Age Requirement
You must be 21 years of age or older to use this website and to place an order. By accessing or using this site, you represent and warrant that you are at least 21 years old. If we determine that a user is under 21, access to the website will be terminated immediately.
- [X–Y] business daysProcessing time. Orders after 4:00 PM Pacific start the next business day.
- Continental U.S. onlyShipped from our warehouse in Southern California.
- Adult signatureSomeone 21+ with valid ID must sign for every delivery.
- No P.O. boxesA physical residential or business address is required.
- Foam-protected packingDurable boxes with cushioning for glass bottles.
- 3 business daysTo report damaged, missing or incorrect items.
Introduction
Thank you for visiting caskepsllc.com (the "Site"), operated by CASK EPS LLC, a California limited liability company ("CASK EPS," "we," "us," or "our"), Company Number 201611110621, with a registered address at 288 E Live Oak Ave, Unit A 195, Arcadia, CA 91006, United States.
Please read these Terms and our Shipping Policy carefully before using the Site or placing an order. By using the Site in any way, you acknowledge and accept the provisions below. If you do not agree with these terms, please do not use the Site.
All prices are subject to change without notice. We are not responsible for typographical errors and reserve the right to correct inaccurate pricing or product information at our discretion. We may modify these terms at any time; your continued use of the Site after changes are posted constitutes acceptance of the revised terms.
This Shipping Policy should be read together with our Terms & Conditions, Privacy Policy and Returns & Refunds Policy. Section headings are for convenience only and do not affect interpretation. The words "include" and "including" mean "including without limitation."
Processing & Shipping Times
| Processing time | Orders are typically processed and shipped within [X–Y] business days. During periods of high volume, product allocation, pre-orders or carrier delays, processing may take up to [Z] business days. Any extended processing time will be shown on the product page or at checkout before you place your order. |
|---|---|
| Order cutoff | Orders placed after 4:00 PM Pacific Time, or on weekends and holidays, begin processing the next business day. |
| Express shipping | Express options affect transit time only. Additional processing time may still apply depending on product availability. |
| Shipping charges | Calculated at checkout based on weight, destination and delivery method. The full total — product price, taxes, shipping and any optional services — is displayed before you submit payment. |
| Warehouse | Our warehouse is located in Southern California. |
Where We Ship
Domestic shipping only
We ship within the continental United States only. We do not ship to P.O. boxes under any circumstances — a valid physical residential or business address is required. We do not ship outside the United States.
State and local alcohol laws
You are responsible for ensuring that receiving a shipment of alcoholic beverages at your address is lawful in your state and locality. By ordering, you confirm that you have obtained any required permissions, paid any required fees, and are legally entitled to take possession of the products, and that both you and the person accepting delivery are at least 21 years old.
If your state's law changes
We maintain a list of states to which we currently ship. If alcohol shipping to your state becomes unlawful after you place an order, contact us with documentation of the regulatory change; where the order has not yet shipped, we will cancel and fully refund it.
Purchase of alcoholic beverages
By placing an order, you confirm that you are at least 21 years old and authorize CASK EPS LLC to charge your payment method for the total order amount. All items are sold for personal consumption only, not for resale. Sales tax and applicable local taxes are calculated and displayed at checkout based on your delivery address.
Delivery
| Adult signature required | All deliveries require the signature of an adult aged 21 or older. Packages will not be left unattended, and carriers will not release shipments to anyone under 21 or without valid ID. Please inspect your order at delivery. |
|---|---|
| Packing | We pack orders in durable boxes with foam cushioning to protect glass bottles. Items in manufacturer packaging or unusually shaped bottles may be packed differently, at our discretion, but always securely. |
| Extreme weather | Contact us in advance if you would like us to hold your shipment during extreme weather. |
| Address changes | Contact us as soon as possible at info@caskepsllc.com. We will make a good-faith effort to accommodate the request but cannot guarantee changes once an order has entered fulfillment. Any carrier fees for an address change are passed on to the customer. |
| Shipping insurance | Optional shipping insurance may be offered at checkout to cover lost, stolen or damaged shipments. If purchased, coverage applies per the insurer's terms. Minor cosmetic defects that do not affect the product's contents or safety may occur in transit and are not covered. |
| Title to goods | Title and risk of loss transfer to you when the carrier takes possession of your order at our warehouse in California, following successful processing of your payment. |
Problems With Your Order
| Issue | What to do | What we do |
|---|---|---|
| Damaged items | Contact us within 3 business days of delivery with photos. | Replace the item or refund the affected products, and file a carrier claim where applicable. |
| Incorrect or missing items | Report within 3 business days of delivery. For incorrect items, email a photo of the sealed product with your order number. If you have no response within 14 days, follow up by email or phone. | Review and resolve your report. |
| Lost or stolen in transit | If the carrier confirms the package lost and you did not purchase insurance, email info@caskepsllc.com. | Work with you and the carrier to locate the shipment or determine an appropriate resolution. Packages lost after a customer-requested hold or rescheduling are not eligible for replacement or refund. |
| Failed delivery or refused | Wait for us to contact you to arrange reshipment. | Reship your order. Reshipment charges and a restocking fee of up to 30% of the order value apply; original shipping is non-refundable. If the package returns damaged due to refusal or failed delivery, the customer is responsible for the cost of the goods. |
| Out-of-stock items | No action needed. | Notify you by email. You are not charged for the item, or you are promptly refunded for it. |
Cancellations & Returns
| Before packaging or shipping | Cancel at any time for a full refund. |
|---|---|
| After packaging, before shipping | May be subject to a 15% restocking fee, which will be disclosed when you request the cancellation. |
| After shipping | Because alcoholic beverages cannot legally be returned across state lines, shipped orders cannot be returned except where required by law, and no refund can be issued once an order has shipped and title has passed. Damaged, incorrect or lost-in-transit orders are handled as described above. |
See our full Returns & Refunds Policy.
Legal Terms
Limitation of Liability
To the maximum extent permitted by law, CASK EPS LLC will not be liable for incidental, consequential, indirect, special or punitive damages arising from your use of the Site or any order, even if advised of the possibility of such damages. Our total liability for any claim relating to an order is limited to the amount you paid for that order. Nothing in these terms limits liability that cannot be limited under applicable law, including under California consumer protection statutes.
Disclaimer of Warranties
The Site and its content are provided "AS IS" and "AS AVAILABLE," without warranty of any kind, express or implied, including warranties of merchantability or fitness for a particular purpose. We do not warrant that the Site will be uninterrupted or error-free.
Force Majeure
We will not be in breach of these terms where performance is delayed or prevented by events beyond our reasonable control, including acts of God, severe weather, civil or military authority, labor disputes, fires, carrier disruptions or other catastrophes.
Severability
If any provision of these terms is held invalid or unenforceable by a court of competent jurisdiction, the remaining provisions remain in full effect.
Contact Us
Questions about this Shipping Policy or your order? We aim to respond to all inquiries within [X] business days.
CASK EPS LLCCompany Number: 201611110621
288 E Live Oak Ave, Unit A 195
Arcadia, CA 91006, United States
- info@caskepsllc.com
- +1 [XXX] XXX-XXXX
- Warehouse: Southern California