Frequently Asked Questions

We ship within the continental United States, except to the following states:

• Illinois
• Iowa
• Kansas
• Kentucky
• Maine
• Maryland
• Massachusetts
• Mississippi
• New Hampshire
• Pennsylvania
• Tennessee
• Utah
• Virginia

We do not ship to Alaska, Hawaii, or U.S. territories (American Samoa, Guam, Northern Mariana Islands, Puerto Rico and the U.S. Virgin Islands). We do not ship to Canada, Mexico or any other country.

Orders take 1–3 business days to process. During high-volume periods such as the holiday season, processing may take up to 5 business days. Orders placed after 4:00 PM Pacific Time, or on weekends and holidays, begin processing the next business day.

Once your order ships, you will receive an automated email with tracking information. If your order is time sensitive, please Contact Us to make arrangements for timely delivery.

A signature from an adult aged 21 or older, with valid ID, is required on delivery. If no adult is available to sign, the package will not be delivered and the carrier will leave a door tag. After three attempts, the package is returned to us — so we recommend shipping to a business address where someone is always available.

Orders are packed in durable plain boxes with foam cushioning to protect glass bottles. The outside of the box does not show the nature of the contents.

Title and risk of loss pass to you when the carrier takes possession of your order at our California warehouse, following successful processing of your payment. See our Shipping Policy for full details.

No. We cannot ship to P.O. boxes, FPO/APO addresses or freight forwarding services. Please provide a physical residential or business address.

If a package is returned to us after failed delivery attempts or refusal, we will contact you by email and phone to arrange reshipment. Reshipment charges and a restocking and handling fee of up to 30% of the order value apply, and original shipping charges are not refundable. See our Return & Refund Policy.

Yes — Contact Us before your order ships. We will make a good-faith effort to accommodate the change, but changes may not be possible once an order has entered fulfillment, and any carrier fees for an address change are passed on to you.

Yes. We're happy to postpone shipping your order to a date that's more convenient for you. Add your instructions in the Order notes / special instructions box at checkout. During extreme weather, you can also ask us to hold your shipment.

Yes. Once your order ships, you will receive an automated email with tracking information for the carrier. You can contact the carrier directly if you will not be available to receive your package or would like it held for pickup at a more convenient time.

Orders shipped by the Saver rate (where available) can take approximately 5–7 days for local carrier tracking to be assigned, and are then usually delivered within 5–7 business days. We are unable to guarantee a specific delivery date. If an additional delivery attempt beyond the carrier's three is needed, an additional delivery fee applies.

Delays usually happen when a destination or recipient is inaccurate, the address is closed, or delivery is refused, which can result in the order being returned to us. If this happens, we will contact you by email and phone on how to proceed with shipment.

Products can move in and out of stock quickly. If an item you ordered becomes unavailable, we will notify you by email and you will not be charged for it, or you will be promptly refunded. If a product shows as out of stock on our website, Contact Us — we may be able to restock it.

At this time we only take orders online. If you're having trouble checking out, please Contact Us and we'll do everything we can to help.

Because alcohol shipping laws prohibit returning alcoholic beverages across state lines, we cannot accept returns of alcohol products. Problems are resolved with a replacement or refund instead: if an item arrives damaged, incorrect or missing, report it within 3 business days of delivery. Non-alcohol merchandise (such as barware and accessories) can be returned within 30 days of delivery in unused, original condition. Full details are in our Return & Refund Policy.

You can cancel for a full refund at any time before your order is packed. After packing but before shipment, a 15% restocking fee may apply and will be confirmed with you first. Once an order has shipped, it can no longer be cancelled.

Contact us at info@caskepsllc.com within 3 business days of delivery with your order number and photos of the damaged items and packaging. We will replace the affected items at no cost to you, or refund them in full, including their share of shipping costs, and we file the carrier claim for you.

We accept all major credit cards and PayPal, as well as Google Pay, Apple Pay and Sezzle. The payment options available for your order are shown at checkout.

Your card is charged when the order is placed. We reserve the right to refuse an order, but will not do so without a valid reason.

Yes. Payments on caskepsllc.com are completed over an encrypted, secure connection. Card transactions are handled by a third-party payment processor, which uses your card number and address to verify and process the transaction — we do not store your full card number. A CASK EPS LLC representative may contact you for additional verification when necessary.

On Visa, Mastercard and Discover cards, the three-digit number is on the signature panel on the back of the card. On American Express cards, the four-digit number is on the front, above the card number.

Make sure your billing information exactly matches the address and details your card company has on file — any typo can cause a decline. If you're still having trouble, Contact Us, or use PayPal or another payment method offered at checkout.

If your card was declined, your order did not come through to us. You may still see the declined attempts on your account — one for each attempt — but you have not been charged. They drop off your account within about 3 business days.

Enter your coupon code in the coupon field on the cart or checkout page before you pay. Some coupon codes can't be applied to all products, and all discounts are given at our discretion.

Yes. You must be 21 years of age or older to purchase alcoholic beverages; purchase by anyone under 21 is prohibited by law. By ordering through this website you confirm that you are 21 or older, and an adult 21+ with valid ID must sign for the delivery.

Alcohol laws are complex and change often. You are responsible for making sure that receiving alcoholic beverages at your address is lawful in your state and locality, and for any taxes or duties that may arise from receiving the order. We only ship to the states listed above. See our Shipping Policy.