Cask EPS LLC
Return & Refund Policy
How cancellations, damaged or incorrect items, lost shipments and refunds are handled for your order.
Last updated: October 23, 2026Age Requirement
You must be 21 years of age or older to use this website. Please read the following terms carefully. By using this site or placing an order, you acknowledge and accept the terms below.
- 3 business daysTo report damaged, incorrect or missing items.
- Replace or refundFor damaged, incorrect or lost orders, at no cost to you.
- We file the claimCarrier claims for damage are handled by us.
- 5–10 business daysFor refunds to reach your original payment method.
- No alcohol returnsState laws prohibit returning alcohol across state lines.
- 30-day returnsOn unused non-alcohol merchandise such as barware.
1. Who We Are
This policy applies to purchases made through the website operated by CASK EPS LLC, a California limited liability company (Company No. 201611110621), located at 288 E Live Oak Ave, Unit A 195, Arcadia, CA 91006, United States. Questions about this policy can be directed to info@caskepsllc.com or +1 [XXX] XXX-XXXX.
This Return & Refund Policy should be read together with our Terms & Conditions, Privacy Policy and Shipping Policy.
2. Order Cancellations
| When | Cancellation |
|---|---|
| Before packaging or shipment | You may cancel your order for a full refund at any time before it has been packed. Email info@caskepsllc.com with your order number. |
| After packaging, before shipment | Cancellations may be subject to a 15% restocking fee, which will be confirmed with you before the cancellation is processed. |
| After shipment | Once an order has shipped, it can no longer be cancelled, because alcoholic beverages may not legally be returned across state lines. |
3–6. Problems With Your Order
| Issue | What to do | What we do |
|---|---|---|
| 3. Damaged items | Broken or significantly damaged bottles. Contact us within 3 business days of delivery at info@caskepsllc.com with your order number and photos of the damaged items and packaging. | We replace the affected item(s) at no cost to you, or issue a full refund for them, including their share of shipping costs. We file the carrier claim on your behalf — you do not need to do this yourself. |
| 4. Incorrect or missing items | Report within 3 business days of delivery with a photo of the sealed bottle(s) received and your order number. | We ship the correct item at no cost to you. If it is unavailable, we issue a full refund for it. There is no need to return the incorrect item unless we specifically request it; if we do, we provide a prepaid return label. |
| 5. Lost shipments | Every order includes tracking. If tracking shows no movement for an extended period, or the carrier confirms the package lost, contact info@caskepsllc.com. | We open a trace with the carrier. If the carrier confirms the shipment is lost, we replace your order or refund it in full, at your choice. |
| 6. Failed or refused delivery | All deliveries require an adult signature (21+). The carrier makes the attempts specified in its policy before returning the package to us. | We contact you to arrange reshipment. Reshipment is subject to a restocking and handling fee of up to 30% of the order value, plus the reshipment shipping cost. Original shipping charges are not refundable. If a package arrives back damaged after refusal or repeated failed attempts, we contact you with photos to determine a fair resolution. |
Minor cosmetic scuffs to packaging or labels that do not affect the bottle's seal or contents do not qualify as damage. We pack every order in durable boxes with foam cushioning, but breakage can occasionally occur in transit.
7. Returns of Unopened Products
Alcohol products
Because alcohol shipping laws prohibit returning alcoholic beverages across state lines, we cannot accept physical returns of alcohol products. Instead, issues are resolved under Sections 3–5 above with replacement or refund.
Non-alcohol merchandise
Barware, accessories and other non-alcohol merchandise may be returned within 30 days of delivery in unused, original condition for a refund of the purchase price.
8. How Refunds Are Issued
| Refund method | Approved refunds are issued to your original payment method. |
|---|---|
| Timing | Please allow 5–10 business days for the refund to appear, depending on your bank or card issuer. |
9. Changes to This Policy
We may update this policy from time to time. The version posted on this page at the time of your order applies to that order.
Contact Us
Questions about a cancellation, damaged item or refund? Include your order number.
CASK EPS LLC — Company No. 201611110621288 E Live Oak Ave, Unit A 195
Arcadia, CA 91006, United States
- info@caskepsllc.com
- +1 [XXX] XXX-XXXX
- Warehouse: Southern California